Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online.

We respect and value the privacy of everyone who visits this website, Our Site, and uses Our App, and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site or Our App. If you do not accept and agree with this Privacy Policy, you must stop using Our Site and Our App immediately.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

2. What Does This Policy Cover?

This Privacy Policy applies to your use of Our Site and Our App. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

This Privacy Policy specifically covers:

• Data collected through Our website (www.mainwayfitness.com)
• Data collected through Our mobile application (Mainway Fitness App)
• Login credentials and authentication data
• User account information and activity data
• Data shared between Our Site and Our App

3. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

• The right to be informed about Our collection and use of personal data;
• The right of access to the personal data We hold about you;
• The right to rectification if any personal data We hold about you is inaccurate or incomplete;
• The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
• The right to restrict (i.e. prevent) the processing of your personal data;
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• The right to object to Us using your personal data for particular purposes;
• Rights with respect to automated decision making and profiling.

4. What Data Do We Collect?

Depending upon your use of Our Site and Our App, We may collect some or all of the following personal, and non-personal data:

• Name;
• Business/company name;
• Job title/profession;
• Contact information such as email addresses and telephone numbers;
• Demographic information such as post code, preferences, and interests;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

Data Collected Through Our App:

• Login credentials (email address and password - stored securely and encrypted)
• Account authentication tokens and session data
• Device information (device type, operating system, unique device identifiers)
• App usage data and activity logs
• Location data (if you grant permission for location services)
• Push notification preferences and tokens
• Profile information and preferences set within the app
• Workout data, progress tracking, and fitness goals (if you choose to use these features)
• Payment information (processed securely through third-party payment processors)

5. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

Our use of your personal data will always have a lawful basis. Specifically, We may use your data for the following purposes:

• Providing and managing your Account on Our Site and Our App;
• Authenticating your identity when you log in to Our App;
• Personalising and tailoring your experience on Our Site and Our App;
• Supplying Our products/services to you;
• Personalising and tailoring Our products/services for you;
• Replying to emails from you;
• Supplying you with emails that you have opted into;
• Market research;
• Analysing your use of Our Site and Our App and gathering feedback to enable Us to continually improve Our services and your user experience;
• Sending push notifications (with your consent);
• Processing payments and managing subscriptions;
• Providing customer support and responding to inquiries;
• Ensuring the security and integrity of Our App and preventing fraud;

Login and Authentication:

When you create an account and log in to Our App, We collect and process:

• Your email address (used as your login username)
• Your password (stored using industry-standard encryption and hashing - We cannot see your actual password)
• Authentication tokens that allow you to stay logged in securely
• Session data to maintain your login state
• Device information to help secure your account and detect suspicious activity

We use this information solely for the purpose of authenticating your identity and providing secure access to your account. Your password is never stored in plain text and is never accessible to Our staff or third parties.

6. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as We have your permission to keep it.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site and Our App.

Steps We take to secure and protect your data include:

• Using verified suppliers and secure hosting providers;
• Using Secure SSL/TLS connections for all data transmission;
• Encrypting passwords using industry-standard hashing algorithms;
• Implementing secure authentication protocols (OAuth 2.0, JWT tokens);
• Regular security audits and updates;
• Access controls and authentication requirements for Our staff;
• Secure backup and disaster recovery procedures;

Data Storage Locations:

Your data may be stored and processed in:

• Secure cloud servers located within the European Economic Area (EEA) or in jurisdictions with adequate data protection laws
• Our secure database systems with encryption at rest
• Your device (for cached data and offline functionality in Our App)

7. Do We Share Your Data?

We will not share any of your data with any third parties for any purposes, except in certain circumstances:

• Where We may be legally required to share certain data held by Us;
• With trusted service providers who assist Us in operating Our Site and Our App, conducting Our business, or serving Our users (such as payment processors, cloud hosting providers, analytics services, and customer support tools) - these providers are contractually obligated to keep your information confidential and secure;
• In connection with a business transfer (merger, acquisition, or sale of assets);
• To protect Our rights, property, or safety, or that of Our users or others;

We may compile statistics about the use of Our Site and Our App including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data.

8. Cookies and Similar Technologies

Our Site may place and access certain first party Cookies on your computer or device. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products/services.

The following third party Cookies may be placed on your computer or device:

• Google Analytics
• Facebook Pixel
• Google Conversion/Remarketing

App Technologies:

Our App may use similar technologies to cookies, including:

• Local storage and caching for improved performance
• Device identifiers for authentication and security
• Push notification tokens for delivering notifications
• Analytics tools to understand app usage and improve functionality

9. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us. Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. You can access your data through:

• Your account settings within Our App
• Contacting Us directly at hello@mainwayfitness.com

10. Account Deletion and Data Removal

You have the right to request deletion of your account and all associated data at any time. To delete your account:

• Use the account deletion feature within Our App settings, or
• Contact Us at hello@mainwayfitness.com with your account email address and a request for account deletion

Upon receiving your request, We will delete your account and all associated personal data within 30 days, except where We are required to retain certain information for legal or regulatory purposes. Please note that some data may remain in Our backup systems for a limited period but will not be actively used or accessible.

11. Contacting Us

If you have any questions about Our Site, Our App, or this Privacy Policy, please contact Us:

12. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and within Our App, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site or Our App following the alterations. We recommend that you check this page regularly to keep up-to-date.